Probably the most important feature of our membership, if anything breaks or stops working on your WordPress site we’ll step in and fix things.

Send a request to your  WP Dude helpdesk and the developers will step in and fix any issues you are seeing.

You can email us on [email protected]. there is a form on your account page or lastly, click on live chat and speak to a developer about your issue.

We also monitor your site and may raise what we call an exception.

This will be found by us when we are doing our routine maintenance we’ll raise a ticket and notify you about what we have found, then we’ll fix it and keep you in the loop, proactive fixes are what we are all about.

If in doubt about a task get in touch and we’ll tell you if it’s in scope of the plan or not.

We take daily full backups of your site.

We’ll backup the database which contains all your post / page and other data.

We’ll also backup the file system which contains all the files you have uploaded to your site including, images, video, theme and plugin files.

We’ll store the backups securely offsite in cloud storage so we have an archive to recover from if the disks on your hosting site become corrupt.

We store 90 days worth or archives so we can always restore to a point in time.

We check the backups daily and if there are any issues with our backups we’ll make a manual backup of the site.

Lastly and most importantly we’ll restore the site in the event of a catastrophic failure.

When a new release of any software used by your site is made available we’ll update it for you.

We’ll take care of:

• WordPress core 
• Plugins
• Themes
• MYSQL
• PHP

We need to keep the software up to date to keep your site secure, fast and performant and to add new features to the site.

If you are not happy with the service you are getting from your team at WP Dude within the first 30 days, let us know and we’ll refund your payment.

Let us know and we’ll refund your payment no questions asked. No hard sell, we only want to work with people who are happy with the service.

We’ll remove your site from our maintenance plan and we can part ways amicably.

The free security hardening service is yours to keep for free as a thank you for signing up.

Each week we’ll send you a detailed report of all work done.

This will include details of all backups and updates done.

If there is any downtime or security issues that will also be included in the report.

Over and above the weekly report we’ll send you email alerts if we find any “exceptions” on your site, exceptions are bugs or problems spotted by our monitoring and routine maintenance.

Yes they do.

BUT

Are you confident you know how to access those backups?

Are they taken regularly enough so you can recover the correct data in the event of an issue.

Are they checked for validity?

We take backups so we know we have a valid archives, that we control, that we can check and restore if required.

We’ll ask you to create a new admin level user called wpdude, with an email [email protected] we’ll do all work via that user.

Sometimes we may need access to your hosting account for certain tasks, we’ll let you know if we need that access.

You can get in touch with us in one of three ways if you have more questions before you signup.

1. Live chat – click on the live chat icon bottom right of this site, if we are online we can answer your questions there and then, if not, a message will be forwarded to our helpdesk.
2. Email – send an email to [email protected] and we’ll get back to you as soon as we can.
3. Contact page – head on over the the contact page and complete the form there